3D mink lashes are read to ship and have turnaround time of 1-3 business days.
All other products have a 2-4 week shipping times dude to COVID-19. (Usually doesn’t take this long) After things return to normal our shipping policy will be updated to 5-7 business days on all other products.
Processing time: 10-14 business days.
Scrunchies are considered a preorder item until inventory arrives. Ordered 6/12/20 you can NOT be refunded I’m preordered items until 180 days past day of purchase. *NO LONGER PREORDER IN STOCK*
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can not request a refund unless it has been 90 days past processing time. Processing time is 10-14 days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Winx.shop@icloud.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Winx.shop@icloud.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item with the code given.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.